Account Deletion

How to request account deletion

• Send the request from the email address associated with your ATS account, or clearly identify the authorized account holder and company.
• Email privacy@ats.network or support@ats.network and state that you want to close and delete the ATS Mobile account.
• Include your company name, account holder name, branch, and any details needed to identify the correct account.

What ATS does after a request

• ATS verifies that the request came from an authorized client contact.
• ATS disables account access first so the account can no longer sign in while the deletion review is in progress.
• ATS reviews whether any active orders, shipments, invoices, financial records, customs records, disputes, or audit obligations require temporary retention of part of the account record.
• When deletion is permitted, ATS performs manual deletion from its active systems and confirms completion through the support channel used for the request.

What may still be retained

ATS may retain records that must remain available for legal, accounting, customs, tax, fraud-prevention, dispute-handling, or audit purposes, or because they are part of a completed or in-flight business transaction.

Disabling access is immediate once the request is accepted. Final deletion may take longer when a retention review is required.

Need help

If you cannot identify the correct account or need help gathering the required details, contact privacy@ats.network or support@ats.network and ATS will guide you through the request.