Scope
ATS Mobile is a business service. Business customers and their authorized representatives may create an account to manage sourcing, shipping, quotations, documents, invoices, and operational communication with ATS staff.
This policy applies to the ATS Mobile app, this public support website, and related client-support workflows operated by ATS Network.
Information ATS handles
- Account and business profile details such as name, company name, email, phone number, branch affiliation, addresses, and other profile information you provide.
- Operational records such as quotation requests, sourcing requests, shipping requests, orders, shipments, invoices, payment-related records, and the documents attached to those workflows.
- Communications with ATS, including messages, notes, files, and attachments shared through the service.
- App preference data stored on your device, such as selected language and theme settings.
How ATS uses information
- To authenticate users, verify account or business information when needed, and connect each account to the correct ATS branch or operating team.
- To provide sourcing, shipping, quotation, and document-management services requested by the client.
- To respond to support requests, operational questions, and account-management needs.
- To maintain records required for business operations, compliance, accounting, customs, dispute handling, and audit trails.
- To provide optional service features such as message translation when a user chooses to use that feature.
Campaign landing-page measurement
On ATS campaign landing pages, Google Tag Manager and any Meta measurement configured through it load only after you choose to allow measurement. ATS uses this measurement to understand landing-page visits and whether visitors select the mobile-app or Client Portal path.
Measurement may include the normalized campaign page path, controlled campaign and placement codes, the selected access path and destination-action category, locale, device class, and browser or device information. When the browser contacts a measurement provider, that provider may also receive the network IP address and may set or read cookies or similar identifiers.
ATS campaign events are designed not to include contact or account details, product or supplier information, cargo or document contents, or free-form search text.
Your measurement choice is stored in an ATS cookie for 180 days. You can change or withdraw that choice through Measurement settings in the campaign-page footer. Questions or privacy requests may be sent to privacy@ats.network.
How information may be shared
- Within ATS branches, affiliated operating teams, and authorized staff who support the client account.
- With service providers that help ATS deliver hosting, communications, translation, catalog, and related technical services required to operate ATS Mobile.
- With legal, regulatory, customs, tax, or professional-adviser recipients when ATS is required to do so or when it is necessary to protect ATS, its clients, or an active transaction.
Retention
ATS keeps information for as long as the client account remains active and afterward for as long as it is reasonably needed for operational continuity, shipment history, invoicing, accounting, customs, dispute resolution, security review, and audit obligations.
Some records may remain linked to completed or in-flight business transactions even after an access account has been disabled or closed.
Account closure and deletion
ATS accepts account-closure and deletion requests from account holders and authorized business contacts. To avoid accidental loss of operational records, ATS follows a disable-first process: access is turned off first, then the account is reviewed for any remaining legal or operational retention requirements.
When full deletion is permitted, ATS completes manual deletion from its active systems after the retention review is complete. More detail is available on the public account-deletion page linked below.
Questions and requests
Privacy, account-data, and deletion requests may be sent to privacy@ats.network. General support requests may be sent to support@ats.network.